Business IT support and services
🛠️ Services Small Businesses Ask For Most
Juggling invoices, client calls and family life is hard enough—tech headaches shouldn’t be on the list. Zoo Computer Repairs gives sole traders and small teams an easy way to fix, maintain and improve every device in the office (or spare bedroom) without big-business contracts, SLAs or compliance red tape.
💬 Ask a Tech Now — FREE 10-Minute Chat
Click to open live-chat and get instant, jargon-free guidance.
🌟 Why Our Service Fits Small & Home Businesses 🏠
| What Matters | How We Deliver |
|---|---|
| Affordability | Pay-as-you-go rates or simple hourly bundles—no retainer required. |
| Plain-English Help | Zero jargon; we explain in Aussie everyday language. |
| Same-Day Options | Remote fixes often within the hour; on-site visits usually same or next business day. |
| One Tech for Everything | PCs, Macs, Wi-Fi, printers, bookkeeping software, phones, smart gear. |
| Flexible Hours | Evening slots for home-office owners who work 9-5. |
🔧 Book a Remote Fix-It Session
Secure screen-share appointment — we solve the issue while you watch.
📡 Reliable Network & Wi-Fi
- NBN modem setup, speed testing and ISP liaison
- Secure guest Wi-Fi for clients in your studio or shop
- Mesh Wi-Fi selection and installation (TP-Link Deco, ASUS ZenWiFi)
🖥️ Device Tune-Ups & Repairs
- “All-in-one printer won’t scan” troubleshooting
- Laptop screen, keyboard and battery replacement
- Windows 11 & macOS performance boosts, SSD upgrades
✉️ Email & Collaboration Made Simple
- Shared calendars, Teams/Zoom camera & mic setups
- Signature design that looks pro on desktop and phone
- Migrate Gmail or Hotmail to Microsoft 365 Business Basic
💾 Backup & Peace-of-Mind
- OneDrive / Google Drive cloud-sync configured properly
- Image backup to USB or NAS with quarterly restore test
- External SSD rotation for on-prem “grab-and-go” safety
🔐 Everyday Security Essentials
- Antivirus install & yearly renewal reminder
- Automatic Windows & Adobe patch scheduling
- Practical tips to spot invoice-redirection scams
🛒 Purchasing & Upgrade Advice
- Basic VoIP handsets that plug straight into NBN modem
- onitor sizing for dual-screen bookkeeping or design work
- “Which $900 laptop is best for Xero?”—quick shortlist with buy-links
🧾 Handy Extras
- POS / EFTPOS reader setup (Square, Tyro)
- Small CCTV camera network over existing Wi-Fi
- Smart-speaker “Hey Google, print my sales report” integrations
🚐 Schedule On-Site Help Today
Pick a time and our technician comes to you — home or office.
✨ Add-On Bundles Most Home Offices Love
| Bundle | What’s Inside |
|---|---|
| Quarterly “PC Refresher” 🔄 | Dust clean, patch roll-up, malware scan, backup test. |
| Device Starter Kit 💼 | Laptop, monitor, dock, surge board delivered & configured. |
| “Work-From-Anywhere” Pack 🌍 | Lightweight VPN, cloud sync, webcam & headset setup. |
| Family Photo Safeguard 📸 | Auto-backup to NAS + Google Photos, restore tutorial. |
| Friday-Night Check-In 📱 | 15-min video call once a month for quick questions. |
🎓 Get My Personalised Laptop Shopping List
Tell us your course or job role; receive 3 hand-picked models with buy-links.
🧾 Expanded FAQ — General Tech-Advice Hub
1️⃣ 💻 How do I “speed up Windows 11 after an update” without wiping my files?
Disable startup bloat via Task Manager, run “DISM /RestoreHealth”, clear Windows Update cache, and optimise SSD with Storage Sense. If sluggishness persists, we remote-clean the registry and update chipset drivers.
2️⃣ 🌐 Why does my “NBN modem keep dropping out” every evening?
Peak-hour congestion, outdated firmware, or faulty line filters cause most drop-outs. We log DSL stats, update firmware, and—if needed—escalate to your ISP with evidence to expedite a port reset.
3️⃣ 🛡️ Is public-Wi-Fi banking safe in Australia?
Only if you use a trusted VPN and enable two-factor authentication. We show you how to set up SMS or authenticator-app 2FA and demonstrate bank-grade VPN settings.
4️⃣ ☁️ What’s a simple “Google Workspace migration plan” for two staff accounts?
Back up old mail with Google Takeout, create new Workspace users, import via Data Migration, update MX records, and test before cutting over. We can handle DNS and staged sync remotely.
5️⃣ 📲 Can you “set up parental controls on iPad” for screen-time limits?
Yes—using Apple Screen Time, we lock app store purchases, set age ratings, and configure “Downtime” hours so kids can’t game after 8 pm.
6️⃣ 🖨️ How do I connect an “Epson EcoTank to Wi-Fi” when WPS fails?
Use the printer’s LCD menu → Network Settings → Wi-Fi Setup Wizard → select SSID and type password manually; or run Epson iPrint app for QR-code onboarding.
7️⃣ 🔄 I need a “Chromebook vs Windows laptop for kids” comparison—help?
Chromebook: low maintenance, auto-updates, Google Classroom ready. Windows: broader software library, Minecraft Java edition, more peripherals. We provide a side-by-side spec sheet with pricing links.
8️⃣ 🗑️ Can you “recover deleted files without software” on macOS?
If files were in iCloud Drive, use “Recently Deleted” within 30 days. Otherwise, Time Machine restore. For permanent deletes, we run Disk Drill or PhotoRec scans—onsite or in-lab.
9️⃣ 🔊 My “Zoom audio echo” ruins meetings—any quick fix?
Check mic boost, disable “Original Sound” unless you’re performing music, update audio drivers, and ensure only one mic-speaker combo is active. We remote-test echo cancellation settings.
🔟 📭 Outlook keeps saying “PST file is in use”—what now?
Exit Outlook, run ScanPST.exe, clear indexing cache, and check OneDrive sync conflicts. For large archives, we split or convert to OST and enable auto-archive rules.
1️⃣1️⃣ 🔒 Which free “safe online banking tips Australia” should seniors follow?
Use CyberCheck e-mail scam checker, always log out, enable SMS codes, keep browsers patched, and never click links from “ATO refunds.” We offer 30-minute senior cyber-safety coaching.
1️⃣2️⃣ 📁 Best “cheap external SSD for photo backup” recommendation?
Samsung T7 1 TB, Crucial X8 1 TB, or SanDisk Extreme. We set up automated Windows File History or macOS Time Machine to the drive.
1️⃣3️⃣ 🏷️ Need a “MacBook M2 buying guide” for graphic design—Air or Pro?
Choose MacBook Air M2 for portability; MacBook Pro 14” for sustained GPU, active cooling, and HDMI. We compare RAM/SSD configurations and student discounts.
1️⃣4️⃣ 🎧 My BlueAnt headset won’t pair with Windows 10—help?
Update Bluetooth drivers, hold Vol+ & Vol– five seconds to reset BlueAnt pairing, remove old profile in Settings → Devices, then re-pair.
1️⃣5️⃣ 📶 How do I “update Asus router firmware” safely?
Download model-specific firmware from asus.com, back up config, apply update via router GUI, wait for reboot, then factory-reset if GUI errors arise. We can remote-flash and restore settings.
1️⃣6️⃣ 🗂️ What’s the easiest way to “sync Synology Drive with OneDrive”?
Install Synology Cloud Sync package, choose OneDrive as destination, enable bi-directional sync, set bandwidth limits, and schedule daily snapshot tasks. We remote-configure and test.
1️⃣7️⃣ 🛠️ Can you perform a “printer driver reinstall Epson EcoTank” via remote?
Yes—clear spooler, remove old driver package, restart PC, install latest driver from Epson support, and run test page.
1️⃣8️⃣ 🌡️ How do I “check CPU temperature Windows 11” without BIOS?
Use free HWiNFO or Core Temp; keep temps under 85 °C under load. If higher, schedule our deep-clean & thermal paste refresh service.
1️⃣9️⃣ 🔄 “Cloud sync error Google Drive file stream”—what’s wrong?
Usually offline cache corruption. Sign out of Drive for Desktop, delete %USERPROFILE%\AppData\Local\Google\DriveFS, sign back in. We provide step-by-step for Windows & macOS.
2️⃣0️⃣ 🕵️ Where can I “report scam SMS messages Australia” quickly?
Forward to 7226 (SCAM) per Scamwatch, block sender, and run malware scan if you tapped links. We guide you on resetting affected passwords.
🛡️ Run a FREE Scam-Email Check
Forward that suspicious message — we’ll confirm if it’s legit within minutes.